Cancellation Policy

For all half and full day tours scheduled by New Leaf Connect, plus single day private transport arrangements:

• Any cancellation made 7+ days prior to departure will result in a full refund.

• Cancellation between 1 week and 48 hours from departure will result in a 15% fee.

• Cancellation within 48 hours of departure will result in a 25% fee.

• Cancellation within 24 hours of failure to board will result in no refund.

For all multi-night adventures and custom trips:

• Any cancellation made after payment of deposit or final payment up until 7 days prior to departure will result in a $100 booking fee per person. Remaining payments will be refunded.

• Cancellation between 1 week and 48 hours from departure will result in a 15% fee.

• Cancellation within 48 hours of departure will result in a 25% fee.

• Cancellation within 24 hours of failure to board will result in no refund.

Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

Complaints Form

See an area for improvement and growth? We would love to hear from you so that we can work together to make our services even better. Please complete and send one of our complaints forms to us to help us with this process.